Covid-19 | Rodos Park Promise To You
Rodos Park Promise To You
Dear valued guests,
For more than 25 years we are privileged to welcome you, your loved ones, and your colleagues in an elegant and homely environment. Our core philosophy has always been to create a world in which you can rewind and relax with an absolute peace of mind. In these unique times, we are reaching out to ensure you that this philosophy is guiding our steps through this uncharted territory.
We hope that you, your loved ones, and your communities are staying safe and strong during this unprecedented event. The safety and wellbeing of our guests and associates remain our top priority. We are proud to maintain the highest standards of warm hospitality, comfort, and cleanliness. In regards to the new coronavirus (SARS-CoV-2), we are closely monitoring the local and international authorities’ updates to ensure that our safety and security procedures are intensified and aligned with official guidelines.
In this context, Rodos Park Suites & Spa will open its doors to the public once the Greek Government’s provisions, as well as all the necessary measures, are in place to ensure our guests and associates safety and support efforts to address this challenging situation.
Faced with the unprecedented turn of events, the Greek State, as well as other EU countries, recently adopted a law, compatible with EU law, that allows businesses in the travel industry to issue a voucher instead of extending an immediate refund. This voucher covers the deposit or pre-payment for all individual bookings from 23 February 2020 to 31 October 2020 under the above policy.
If the voucher is not redeemed within 18 months from the issue date, the entire amount will be returned at that time. This measure is valid both for individual refundable and non -refundable reservations.
We do regret any inconvenience this new legislation may cause. We truly believe, we are in this together and we want to thank you in advance for your solidarity.
We assure you that we will show you the same flexibility and respect, honoring your booking at any time over the next 18 months.
In case you would like to receive this voucher, kindly contact our Reservations Department at firstname.lastname@example.org for further details.
This unsettling situation is affecting both our everyday lives and our plans. At Rodos Park Suites & Spa, we believe that it is in challenging times like these that we all must stand together, united. Our team is working tirelessly to support adjustments of travel arrangements and we will keep you updated with future developments. We look forward to welcoming you in our oasis of greenery and tranquility and the sun-kissed island of Rhodes once again in the future. Until then, we hope that you will stay safe, strong, and full of hope.
Managing Director, Rodos Park Suites & Spa